Updated October 20, 2023

[PDF version can be downloaded HERE.]

Nihongo Jobs online job board fees, Ikigai Connections on-demand and live training digital items, speaking and sponsorship: we do not generally offer a refund or credit on a purchase unless required under United States law or other relevant consumer protection laws. 

However, we understand that some instances may occur where a refund is necessary.

Nihongo Jobs job board: individual Job Ads and Bulk Job Ad Packages are not eligible for a refund after 24 hours of purchase. As stated in the Terms of Use, Ikigai Connections does not guarantee that the services will result in applications being received. If you have any particular requests for a refund, please explain why by submitting your form here within 30 days of purchase and include your name, email address, purchase date, and job ad title.

Ikigai Connections on-demand and live training programs are not eligible for a refund after 24 hours of purchase. We may approve a refund request under the following conditions: 

  • provided written notice is sent within 7 calendar days, and;
  • in case of a bundle purchase, the student has completed less than one module or;
  • in case of a single course, the student has completed less than 10% of the total course time.

In-person training or speaking fees are refundable up to 7 calendar days before the start of the event if no presentation slides were included. If presentation slides were initially requested as a part of the engagement, then 50% of the total fee can be refunded if requested up to 7 calendar days before the start of the event, and any presentation slide drafts must be destroyed. Please submit your form here and include your name and email address.

Sponsorship fees are not refundable after 24 hours of payment, but may be transferred to a different time within the following 6-12 months.

Consulting calls: Refund requests are accepted up to 48 hours before the call, and rescheduling requests are possible up to 24 hours before the call.

We will notify you with receipt of your email within 24 business hours, as well as information regarding the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Effective as of August 29, 2018

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